Nuveen is committed to ensuring ongoing high levels of service to our clients. We recognise that occasional unpredictable events may cause interruptions to our normal operations. To prepare for such events, and to limit the impact on our clients, Nuveen maintains a robust Business Continuity Plan (BCP) to ensure the continuity of key services in the event of a disaster or other incident. The plan is intended to meet three key objectives:
- Ensure the safety of Nuveen staff and visitors
- Maintain services at a level that minimises the impact on Nuveen clients
- Ensure effective communication with all parties including staff, clients and regulators
The Nuveen Business Continuity Plan comprises processes and procedures for identifying a business continuity event; communicating with staff, clients and regulators; transferring processes to other Nuveen locations; and enabling staff to work remotely or at alternate sites. The Business Continuity Plan is reviewed at least annually and is regularly tested. All staff receive regular business continuity training. Business continuity processes are also designed to comply with all relevant regulations where Nuveen operates.